SHIPPING & DELIVERY

We are here to help you!
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 business days of processing time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

As mentioned for each product. Otherwise, If shipping is not mentioned, the average shipping time in the United States, Canada, United Kingdom and Australia (8-14) business days.

For international, average shipping time (14-22) business days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You can cancel your order within 30 minutes of purchase. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

WRONG OR INSUFFICIENT ADDRESS

If you provide a wrong address or an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

FOR PRE-ORDERED OR BACK-ORDERED ITEMS

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)